Return Policy

For over 7 years we have offered outstanding customer service and product satisfaction. If you are not completely satisfied with your purchase, please return the item for an exchange, refund (with receipt) or merchandise credit within 15 days of purchase.

The following policies apply to all returns:

• Returns with the original purchase receipt will be exchanged or refunded in the original tender.
• 20% Restocking Fee will be applied to all merchandised returned within the policy (This is to cover for shipping, any damaged packaging, merchant processing fees, etc.).
• Returns with a gift receipt, including gift-registry returns, will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.
• Returns without the original purchase receipt, including gift-registry returns, will be exchanged or refunded with a merchandise credit at the current selling price.
• We cannot accept returns on monogrammed, personalized, USED or "Sale" items. 
• An original purchase receipt or gift receipt is required for all returns of salt and pepper mills, individual knives and knife sets.

How to Return an Item:

To return or exchange an item, complete the Return Form attached to the invoice or gift receipt that accompanied your I.T.F. Corporation merchandise. In the appropriate box on the Return Form, indicate the reason for the return and the action to be taken: replacement or merchandise credit. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records.

If you do not have your original invoice or gift receipt, please include a letter with your returned merchandise that includes the following information:

• Your name
• Address
• Phone number
• Order number
• Item name/description
• Reason for return
• Action to be taken (replacement or merchandise credit)

Use the shipping carrier most convenient for you, and send the package to the following address, where your return will be processed according to your instructions:

• I.T.F. Corporation
• Unit 119-5589 Byrne Road
• Burnaby, BC V5J-3J1
• Canada

If you have questions about our return policy, please call us at 1-888-483-0483 (ITF-0-ITF)